HR/IR jobs
Member Central Consultant
| Location: | Sydney or Melbourne |
|---|---|
| Salary: | Salary will depend on skills and experience |
| Company: | MEAA |
| Website: | http://www.meaa.org |
| Email: | jobs@meaa.org |
| Apps close: | Friday 6th August 2021 |
Overall Purpose
Member Central Consultants provide outstanding service to MEAA members by answering questions, troubleshooting industrial issues, allocating matters to the relevant teams, updating membership details, outlining campaign activities and asking people to become part of MEAA. Member Central Consultants may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller.
Hours of work
MEAA seeks a Member Central Consultant to work either full time or on a part-time basis
on negotiation.
Specific roles
• Outbound and inbound calling and email
• Responding promptly and efficiently to membership enquiries
• Engaging in active listening to members, clarifying information
• Actively engaging members in campaigns
• Asking people to join MEAA
• Maintaining a positive, empathetic and professional attitude towards members at all times
• Using membership database appropriately
• Outbound calls to update financial information
• Making recommendations based on individual member needs
• Allocating case matters to the appropriate team
• Adhering to MEAA policy
• Keeping membership database up to date
• Keeping records of members interactions using CRM database
• Produce call reports
Performance measures:
• Managing large amounts of inbound and outbound calls in a timely manner
• Following scripts when handling different topics
• Working as a team to complete weekly priorities
• Identifying needs, clarify information, and provide solutions
• An increase in members engaging in campaigns
• An increase in member join ups
• Appropriate allocation of case matters
• Maintain CRM records
• Follow up initial contacts
• Provide daily, monthly reports
Attributes:
The Member Central Consultant will work closely with the Manager, Membership Services Team, and the Director, Organising. They will have strong phone and verbal communication skills, active listening skills, customer focus and adaptability to different personality types. They will also have the ability to multi task, set priorities and manage time effectively to ensure members’ needs are met.
Reports to:
• Manager, Membership Services Team
Applications close on 6 August 2021 at 5pm. Please forward your curriculum vitae and covering letter to jobs@meaa.org
Any queries relating to the position can be made to Stratos Pavlis stratos.pavlis@meaa.org