HR/IR jobs

Assistant Director, Member Support

Description of the Role

Reporting to the Executive Director, Tribunal Support, the Assistant Director, Member Support leads the provision of support to Members of the Commission across Australia. Working closely with senior staff across the Commission including the Assistant Director, Operational Performance, the Assistant Director will use their highly developed knowledge of Commission operations (or an ability to quickly obtain this knowledge) to apply sound judgment in deciding how operational and strategic objectives can be achieved.

Alongside two Tribunal Services Coordinators, the Assistant Director will ensure the associate team provides professional, high quality, consistent support to Members as well as maintains a superior level of service to external parties and adheres to Commission practices and procedures. Under broad direction the Assistant Director will lead and manage projects and plans that align with the Commission’s digital strategy and Corporate plans.

Working closely with a national leadership team, headed by the Executive Director – Tribunal Support, it is envisaged that the Assistant Director will significantly contribute to organisation planning and provide timely and meaningful reporting upon which sound business decisions can be made.


Duties

1. Provide high level leadership of the Commission’s Member Support Team that provides support to Members of the Commission across Australia
2. Have oversight of the work of two team leaders who together manage the Associates team, comprising some 70 geographically dispersed staff
3. Ensure associates provide outstanding support essential to the successful operation of the Commission, including administration, case management, in-court duties and legal research
4. Maintain an appropriate level of resourcing across a large, geographically dispersed team, to provide an effective and skilled Associate cohort that can support Members in fulfilling their statutory obligations
5. Make balanced decisions and provide expert and sound advice to staff and stakeholders to analyse and resolve complex issues in a high pressure working environment
6. Co-ordinate recruitment activities for the engagement of new Associates
7. Assist team leaders and work collaboratively with Chambers to operate the Associate relief roster, including allocating staff according to organisational need
8. Work closely with the People & Culture team to ensure Associates have the skills and resources required to perform their duties to the highest standard and contribute to Member professional development
9. Provide leadership and project management of initiatives to achieve continuous improvement in quality and timeliness
10. Lead and manage projects and plans that align with the Commission’s digital strategy and Corporate plans and that support the effective functioning of the court
11. Manage the transcript and monitoring contract including liaising with providers
12. As a senior member of the Branch, contribute to organisation planning, reporting and performance management, and assist the Commission achieve its organisational goals
13. Perform other duties as directed by the Executive Director, Tribunal Support


Our Ideal Candidate

• Has (or has a demonstrated ability to acquire) a strong understanding of Commission processes and of the legislative environment it operates in
• Has the ability to lead, mentor and develop others to build an effective, high functioning team
• Is independent, accountable, resilient and takes responsibility for their own work and actions
• Strong organisational skills including the ability to monitor progress, manage resources effectively and deliver high quality outcomes on time in the context of multiple, competing demands
• Is an excellent communicator with a demonstrated ability to build relationships, negotiate with and influence the expectations of internal stakeholders at all levels
• Makes balanced, evidence-based decisions and uses professional judgment to analyse and resolve complex issues in a fast paced environment
• Preferably has tertiary qualifications in law or human resources and/or experience in a similar role


How to Apply

Applications must be lodged online through the Commission's web-based e-recruitment system.

To apply for this position:

• Prepare a statement of claims of no more than 1000 words explaining how your experience, skills and qualifications make you the ‘ideal candidate’ for the role.

As part of your application, you will also need to provide:

• A current resume; and
• contact details of two referees.


Other Relevant Information

• This recruitment process is being used to fill one non-ongoing position.
• Non-ongoing positions may be offered for up to 12 months, with the possibly of a further extension or becoming ongoing.
• A merit pool of suitable applicants may be created from this process and will be active for 12?months from the date of this advertisement. We may choose to use this merit pool to fill further ongoing and non-ongoing vacancies.
• The Fair Work Commission requires Australian citizenship as a condition of engagement.