HR/IR jobs

WISE Workplace Case Manager

Location: Carlton
Company: Wise Workplace
Telephone: 1300580685
Apps close: Friday 30th April 2021

WISE Workplace is part of a national private investigation firm, specialising in investigation of workplace misconduct, investigations in the disability and child services sectors, cultural assessments and mediations. We are seeking an adaptable, energetic case manager with top-notch administration, prioritisation and interpersonal skills.

Working from our head office, the case manager will support investigations and other cases all over the country, working with our specialist consultants, expert managers and the other members of our administration team.

Here’s what the role looks like:

- You will be fully trained on our case management systems, and you’ll be responsible for setting up new cases and keeping them updated with communications and evidence as each case progresses.
- You’ll also be trained on invoicing, reporting and supporting our investigators to use the system and work with documentary evidence.
-You will help to monitor deadlines and communicate with clients and investigators during the investigation process.
-You will learn to draft proposals for our clients, and monitor investigator expenses to stay within approved quotes.
-You will learn to proof, compile and deliver reports and attachments. If you have technical knowledge in the relevant areas of HR, OHS, child protection, disability, or investigations generally, you will also provide quality review.
-You will develop excellent, supportive relationships with our investigators, managers and clients, and you’ll become a go-to person when they need support.
-You’ll often be faced with tasks of competing priority, and you will need to communicate well with everyone involved and follow each task through to completion.

We are looking for someone who is a strong communicator, detail-oriented and good at learning new processes and compliance requirements. Every case is a little different, so you’ll be doing something new every day.

What it’s like to work for us:

-You’ll be a valued member of the WISE team and you’ll quickly get to know everyone involved in the work. You’ll have a direct manager in the Carlton office, but you’ll also work with our national team managers and investigators.
-We love feedback and suggestions, and we will listen to you and your ideas. We are always looking to improve our processes and help our people grow.
-You’ll have flexibility to work from home or our fresh, open-space office in Carlton, and we are very open to discussions about your work hours.
-You’ll be fully trained on the key elements of your role and you will have lots of opportunities to lean more and develop your role to suit your interests across all aspects of the business.
-You’ll get to go to industry conferences, seminars, and other events, particularly functions and meetings with our local team.
-Your remuneration and benefits will reflect your experience when you join us, and as you grow and develop in the role.

To apply, please email your resume and a cover letter to Please tell us about:

-Your experience in HR, OH&S, investigations, child protection, disability or case management administration.
-Your experience handling cases and reports, including writing, proofing and desktop publishing.
-Your interpersonal approach – how you work and communicate with others in your team. -Your excellent written and verbal communication skills.
-Your ability to learn new processes and software.
-Your willingness to learn, and to try new things.
-Your values and ethics, and how you conduct yourself in the workplace.
-Your experience and qualifications in law, industrial relations, HR, or investigators in child protection, disability or the public sector

If you have an investigation license, Cert IV or Diploma Government Investigations, we encourage you to apply. If you have questions, please get in touch with our investigations team on (03) 9340 3210