HR/IR jobs

Membership Services Team Manager

Location: Sydney, Melbourne or Brisbane (open to discuss options)
Salary: Salary will depend on skills and experience
Company: MEAA
Telephone: 0293330949
Apps close: Friday 9th April 2021


The role manages MEAA’s team of member services consultants, providing integrated member servicing and a liaison point for MEAA industry sections. The team serves MEAA members by answering questions, troubleshooting and managing industrial and employment issues, allocating and reporting to relevant teams, maintaining MEAA databases, understanding, communicating and operationalising campaign activities and asking people to become part of MEAA.

The Member Services Team Manager will ensure MEAA industry section Directors are informed of all relevant cases, trends and workplace and industry issues observed and presented to the member services team. The manager will ensure all cases presented to the member services team are handled by providing strategic and specific case management options.

Essential skills, knowledge and experience

• Knowledge of Industrial and employment law
• Understanding and experience with case management and related procedures and systems
• Staff management experience
• Understanding and experience in strategic planning and reporting
• Understanding of union organising practices and principles

Specific roles and responsibilities

• Management of the member services team
• Triaging of cases and ongoing case management
• Ensure prompt and effective response to all membership enquiries
• Reporting to MEAA industry sections
• Provide advise and services to industry sections, including for in bound and out bound systematic member and non member engagement
• Assist MEAA industry section planning and reporting
• Ensure effective and efficient use of all relevant member and non member engagement techniques and methods (telephone, email, electronic messaging etc)
• Ensure effective and efficient use and management of MEAA’s membership case management database
• Adherence to MEAA policy

Reports to:
• Director Operations

Applications close on Friday 9 April 2021 at 5pm. Please forward your curriculum vitae and covering letter to